Report an Issue or Request a City Service
Welcome to 311, the City services website. Whether you are a resident, visitor, or local business, our goal is to make it easier for you to report non-emergency issues in a streamlined, user-friendly experience. Thank you for being part of our community.
| Building & Housing Issues | Cemetery Maintenance Issues | City Park Issues |
| Graffiti Removal | Illegal Dumping | Street Issues |
| Trash & Recycling Issues | Tree Issues | Vacant Property Issues |
To speak to one of our Citizen Support Specialists, call 311 or 216-664-2000.
What's Happening Now
Current city updates to keep residents informed and engaged.
No Trash Delay this Friday
There is no trash collection delay for the Good Friday holiday. Your pickup will take place as scheduled. Have a nice weekend!
Temporary 1st Police District Power Shutdown
March 26th 6am- March 27th 6am
The 1st District station will be without electrical power. During this time, residents who need to file a police report are asked to request an officer to respond to their location.
If an in-person visit is necessary, residents should go to the 2nd Police District at 3481 Fulton.
Construction Permitting is Going Digital!
Beginning on April 13th, 2026, we will no longer accept paper plans or paper applications.
- Submit applications in the Permit Portal.
- Upload plans and supporting documentation in the Digital Plan room.
- Download permits and stamped plans.
Making the Right Call
311 | City Services |
911 | Emergency |
211 | Health and Human Services |
988 | Suicide and Crisis Lifeline |
For WATER emergencies call 216-664-3060 (Cleveland Water Department) |
Language Support
Call 311 or 216-664-2000 (24/7) for city services with language support. Say the language you need. We have interpreters who can help you communicate your request.
Request 311 at an Event
We are happy to present or hand out promotional items at your occasion!
311 on the Open Data Portal
Look at an overview of service requests by type and by map, respectively. Or search your request by reference number.
311 wins 2025 Best of Tech Award
Cleveland 311 was recognized at this year’s Best of Tech Awards for its thoughtful use of technology to make city services more accessible and responsive. We are honored to join Cleveland's tech community as we continue modernizing city services.
About 311
See the City at Work
Check out these videos highlighting different departments hard at work. Look for more to come.
