Dockless Scooter and Bike Share

Scooter and Bike Share Basics

Shared mobility devices are scooters and bikes that are available to rent for short rides around the city. They are parked on the sidewalk, lock to themselves rather than a bike rack or a dock, and are activated through a smartphone app and user account. There are currently five companies operating in Cleveland: Bird, Lime, Spin, Wheels, and the HOPR bikeshare system. E-scooters provided by Bird, Lime, and Spin are available for use daily from 5am to 9pm. Wheels devices, which appear similar to an e-bike, and HOPR pedal bicycles are available 24 hours a day.

For the duration of the COVID-19 pandemic, companies are required to sanitize shared mobility devices when they charge, transport, or maintain them. Riders are encouraged to wipe down handlebars before use, wash their hands when they arrive at their destinations, and wear gloves if possible.


Report A Problem

Do you see a scooter or bike that is blocking the sidewalk? Did you have a ride cut short due to a mechanical or technological issue?

  1. Call the vendor. Each scooter and bike has a vendor logo, 24-hour customer service phone number, and device ID number. Call the phone number on the bike or scooter and report your issue.
  2. If the issue is not addressed within 2 hours or is causing an immediate safety concern, dial 311 and report it to the City of Cleveland.
  3. If the scooter or bike is involved in an emergency situation, such as a crash, call 911.

General questions may be emailed to Dockless@city.cleveland.oh.us.


Resource Library


    Frequently Asked Questions

    Updated June 17, 2020

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    Please forward questions, comments, and complaints to dockless@city.cleveland.oh.us.

    What are all these scooters and bikes doing on the sidewalk?

    These scooters and bikes belong to private companies and are available for the public to rent for short rides around the city. They are designed to be parked on the sidewalk, and lock to themselves rather than to a bike rack. They are also sometimes called "shared mobility devices" or "dockless" scooter and bike share.

    What are the white lines on the sidewalk?

    Preferred parking locations for the scooters and bikes are temporarily marked with two parallel white lines in the "furniture zone" of the sidewalk (as shown in the image to the right). Having designated parking spaces helps to keep the scooters and bikes organized and limits clutter. The City is in the process of investigating more permanent and aesthetically pleasing parking markings.

    What should I do if I want a dockless parking location removed? What if I want one added?

    Please email dockless@clevelandohio.gov.

    Where can dockless scooters and bikes be parked?

    Users get an incentive from the company for parking in designated parking locations (between the white lines), but they can also park the scooter or bike anywhere on the sidewalk in the "furniture zone," as long as they don't block access for others. The furniture zone is the area between the curb and the walkway where there may already be trash cans, bus stops, benches, and bike racks. Parked devices should not block:

    • the pedestrian walkway (leave at least 6' of space)
    • bus stops and shelters
    • doorways and emergency exits
    • fire hydrants and standpipes
    • driveways and sidewalk ramps

    Scooters and bikes should never be parked in the roadway and should always be left standing upright.

    There is a scooter parked in the wrong place. What should I do?

    • Contact the company. Each scooter and bike has a vendor logo, 24-hour customer service phone number, and device ID number. Call the phone number on the bike or scooter and report your issue.
    • If the issue is not addressed within 2 hours or is causing an immediate safety concern, dial 311 and report it to the City of Cleveland.
    • If the scooter or bike is involved in an emergency situation, such as a crash, call 911.

    Where are people supposed to ride scooters and bikes?

    Scooters and bike should be ridden in the street, following all traffic rules. Use bike lanes when possible. Do not ride on the sidewalk.

    How should I drive my car when there are people on scooters and bikes on the road with me?

    Share the road. People riding scooters and bikes are allowed on the road. While they will likely use bike lanes where available, bike and scooter riders can be in the middle of the travel lane to be visible and to avoid road hazards. Slow down and drive with caution.

    Drivers may pass people on scooters and bikes if they leave at least three feet between the motor vehicle and the rider. This is state law. Where possible, change lanes to pass. You may cross a double yellow line to pass as long as you safely yield to oncoming traffic. Make sure you are safely ahead of the rider before merging back into the right lane. If there is not room to pass safely, follow behind at a safe distance until you can pass.

    How do I use the scooters and bikes? How much do they cost? What if I don't have a smartphone or credit card?

    You can use the scooters and bikes by downloading the app on your smartphone and setting up an account. The app will walk you through what to do. The exact pricing depends on the company, but most rides cost $1 to start and then $0.15 to $0.31 per minute until you end your ride.

    Every company permitted to operate in Cleveland offers access options for people without smartphones or credit cards. The companies also have discount programs for low-income riders.

    Why is the City allowing this?

    The City established a permitting process for shared mobility vendors so there would be regulations in place to make dockless scooters and e-bikes as safe and useful as possible for residents. Since about a quarter of Clevelanders don't have access to a personal vehicle, scooters and bikes are a useful transportation option.

    Where can I go for more information?

    City Planning is maintaining a website at http://clevelandohio.gov/CityofCleveland/Home/Government/CityAgencies/Ci.... You can also email dockless@clevelandohio.gov.

    Road Safety

    Scooters and bike should be ridden in the street, following all traffic rules. Use bike lanes when possible. Motor vehicle drivers should pass people on scooters and bikes with care, allowing at least three feet of space.

    For motor vehicle drivers:

    • Share the road. People riding scooters and bikes are allowed on the road. While they will likely use bike lanes where available, bike and scooter riders can ride in the middle of the travel lane to be visible and to avoid road hazards.
    • Don't drive distracted. Be alert and watch out for slower moving road users like people on scooters and bikes. Focus your full attention on the road. Don't let distractions like texts and email ruin a life.
    • Pass safely. Drivers may pass people on scooters and bikes if there are at least three feet (ORC 4511.27(A)(1)) between the motor vehicle and the rider. Where possible, change lanes to pass. You may cross a double yellow line to pass (ORC 4511.29 and 4511.31(B)) as long as you safely yield to oncoming traffic. Make sure you are safely ahead of the rider before merging back into the right lane. If there is not room to pass safely, follow behind at a safe distance until you can pass.

    • Look before you leave. When you park on the street, check your blind spot to make sure you will not hit a scooter or bike rider when you open your door. Try to make a habit of using the Dutch reach.
    • Be patient. Everyone on the road wants to get where they are going quickly and safely. Waiting a few seconds to pass safely or to double check there are no oncoming scooter or bike riders before making a turn doesn't cost much in time, but will save lives.

    For scooter and bike share riders:

    • Ride in the street. Scooter and bike riders should ride in the street with the flow of traffic, using bike lanes where possible. Do not ride on the sidewalk in business districts or areas where there are pedestrians.
    • Be visible. Never assume a driver sees you. Ride at least three feet from the curb so you are in the line of sight of other road users. Scooters and bikes are equipped with lights and reflectors, but wear bright colors when possible.
    • Be predictable. Follow all traffic laws, including stopping when the traffic light is red. Signal turns when possible. Avoid weaving and riding erratically.

    • Ride smart. Don't carry objects that keep you from controlling the scooter or bike. Don't be distracted or ride with headphones. Don't drink and ride. Don't ride more than one person per device.
    • Wear a helmet. You only have one brain. Protect it! Permitted vendors are required to give you a free helmet upon request.
    • Don't get stranded. E- scooter vendors (Bird, Lime, and Spin) are required to deactivate the devices between 9pm and 5am. Keep this in mind when planning your rides.

    Scooter And Bike Share Parking

    Because scooter and bike share devices are 'dockless,' people can use them to ride from point-to-point easily. Parking scooters and bikes in the right place at the end of a ride is important to keeping sidewalks and roads safe.

    When you end your ride, look on the sidewalk or in the smartphone app for a nearby designated scooter and bike parking area. Companies will provide an incentive for parking in a designated area.

    You may also park the scooter or bike anywhere on the sidewalk in the "furniture zone," as long as you don't block access for others. The furniture zone is the area between the curb and the walkway where there may already be trash cans, bus stops, benches, and bike racks. Keep an eye out so you don't block:

    • the pedestrian walkway (leave at least 6' of space)
    • bus stops and shelters
    • doorways and emergency exits
    • fire hydrants and standpipes
    • driveways and sidewalk ramps

    Scooters and bikes should never be parked in the roadway and should always be left standing upright.

    Keep in mind that not all sidewalks are wide enough to have a furniture zone. You may need to leave your scooter or bike on a nearby block where there is room for both dockless parking and a walkway for pedestrians.

    While leaving scooters and bikes in the furniture zone near existing bike racks is a good idea, do not park dockless devices against them. People need access to these to securely lock their personal bikes.

    Is there a place you'd like to see a designated scooter and bike parking area?  Submit a request here

    Five companies are offering services in Cleveland. Each company's device is clearly labeled with its logo and contact information.

    Bird (black and white scooters)

    HOPR (black bikes with teal detail)

    Lime (scooters with green detail)

    Spin (scooters with orange detail)

    • Website: https://www.spin.app/
    • Customer Service Phone Number: 1-888-249-9698
    • Customer Service Email Address: hello@spin.pm
    • Issue Reporting Form: Go to website, scroll down to very bottom and click "Report a Scooter" in the second column from the left

    Wheels (shared mobility device with seat and red, teal, purple, or black detail)

    5170
    164765
    1613
    5166