Rent a shared bike or scooter to get around Cleveland
Shared mobility devices are electric scooters (e-scooters) and electric bicycles (e-bikes) that are available to rent for short rides around the city. They are parked on the sidewalk, lock to themselves rather than a bike rack or a dock, and are activated through a smartphone app and user account. There are three companies that have permits to offer shared e-scooters and/or e-bikes: Bird, Lime, and Veo. E-scooters are available for use daily from 3 a.m. to 12 a.m. and e-bikes are available 24 hours a day.
Report a problem
Do you see a scooter or bike that is blocking the sidewalk? Did you have a ride cut short due to a mechanical or technological issue?
- Call the vendor. Each scooter and bike has a vendor logo, 24-hour customer service phone number, and device ID number. Call the phone number on the bike or scooter and report your issue. You can also report problems in each vendor's mobile app
- If the issue is not addressed within 2 hours or is causing an immediate safety concern, dial 311 and report it to the City of Cleveland.
- If the scooter or bike is involved in an emergency situation, such as a crash, call 911.
General questions may be emailed to sdavis2@clevelandohio.gov.
Devices and Vendors
We have three companies operating in Cleveland. Each provider has some standing e-scooters and some version of e-bikes available in the city.
Bird
Bird operates two device types in Cleveland: silver and blue or black e-scooters, and blue e-bikes with black details.
- Website: https://www.bird.co/
- Customer Service Phone Number: 1-866-205-2442
- Customer Service Email Address: hello@bird.co
- Issue Reporting Form: https://www.bird.co/contact-us/, scroll to "Report Issue" at the end of page
Lime
Lime operates two device types in Cleveland: white and green e-scooters, and red and green e-bikes.
- Website: https://www.li.me/electric-scooter
- Customer Service Phone Number: 1-888-546-3345
- Customer Service Email Address: support@li.me
- Issue Reporting Form: https://help.li.me/hc/en-us, click "Submit a Request" in the top right corner
Veo
Veo operates two device types in Cleveland: black e-scooters and e-bikes, all with a blue logo and blue accents.
- Website: https://www.veoride.com/
- Customer Service Phone Number: 1-855-836-2256
- Customer Service Email Address: hello@veoride.com
- Issue Reporting Form: https://www.veoride.com/contact-us/, scroll to "Report Issue" at the end of page
Learn more
Please forward questions, comments, and complaints to sdavis2@clevelandohio.gov
FAQs
What are all these scooters and bikes doing on the sidewalk?
These scooters and bikes are provided by vendors permitted by the city and are available for the public to rent for short rides around the city. They are designed to be parked on the sidewalk, and lock to themselves rather than to a bike rack. They are also sometimes called "shared mobility devices" or "dockless" scooter and bike share.
What are the white lines on the sidewalk?
Preferred parking locations for the scooters and bikes are temporarily marked with two parallel white lines in the "furniture zone" of the sidewalk (as shown in the image to the right). Having designated parking spaces helps to keep the scooters and bikes organized and limits clutter. The City is in the process of investigating more permanent and aesthetically pleasing parking markings.
What should I do if I want a shared mobility parking location, or hub, removed? What if I want one added?
Please email sdavis2@clevelandohio.gov
Where can dockless scooters and bikes be parked?
Users get an incentive from the company for parking in designated parking locations (between the white lines), but they can also park the scooter or bike anywhere on the sidewalk in the "furniture zone," as long as they don't block access for others. The furniture zone is the area between the curb and the walkway where there may already be trash cans, bus stops, benches, and bike racks. Parked devices should not block:
- the pedestrian walkway (leave at least 6' of space)
- bus stops and shelters
- doorways and emergency exits
- fire hydrants and standpipes
- driveways and sidewalk ramps
Scooters and bikes should never be parked in the roadway and should always be left standing upright.
There is a scooter or bike parked in the wrong place. What should I do?
Contact the company. Each scooter and bike has a vendor logo, 24-hour customer service phone number, and device ID number. Call the phone number on the bike or scooter and report your issue.If the issue is not addressed within 2 hours or is causing an immediate safety concern, dial 311 and report it to the City of Cleveland.If the scooter or bike is involved in an emergency situation, such as a crash, call 911.
Where are people supposed to ride scooters and bikes?
Scooters and bike should be ridden in the street, following all traffic rules. Use bike lanes when possible. Do not ride on the sidewalk.
How should I drive my car when there are people on scooters and bikes on the road with me?
Share the road. People riding scooters and bikes are allowed on the road. While they will likely use bike lanes where available, bike and scooter riders can be in the middle of the travel lane to be visible and to avoid road hazards. Slow down and drive with caution.
Drivers may pass people on scooters and bikes if they leave at least three feet between the motor vehicle and the rider. This is state law. Where possible, change lanes to pass. You may cross a double yellow line to pass as long as you safely yield to oncoming traffic. Make sure you are safely ahead of the rider before merging back into the right lane. If there is not room to pass safely, follow behind at a safe distance until you can pass.
How do I use the scooters and bikes? How much do they cost? What if I don't have a smartphone or credit card?
You can use the scooters and bikes by downloading the app on your smartphone and setting up an account. The app will walk you through what to do. The exact pricing depends on the company, but most rides cost $1 to start and then $0.15 to $0.31 per minute until you end your ride.
Every company permitted to operate in Cleveland offers access options for people without smartphones or credit cards. The companies also have discount programs for low-income riders.
Why is the City allowing this?
The City established a permitting process for shared mobility vendors so there would be regulations in place to make dockless scooters and e-bikes as safe and useful as possible for residents. Since about a quarter of Clevelanders don't have access to a personal vehicle, scooters and bikes are a useful transportation option.
Request a Free Helmet
Interested in a helmet? You can request one directly through one of our vendors or email sdavis2@clevelandohio.gov about picking one up at City Hall.
Low-Income Pricing Options
Bird
Bird offers a discounted Low-Income Program in addition to non-smartphone access.
Bird offers a 70% discount to riders who are low-come, students with Pell Grants, seniors, veterans, or employees/clients of organizations such as CMHA. To sign up, riders must email proof of eligibility to access@bird.co. Approval takes approximately one business day.
Rides starting in equity areas are automatically discounted 50%. The Bird mobile app will signal whether an area is an equity area when your location shows you are in one.
Bird riders can create a non-smartphone account by emailing TextToRide@Bird.co with contact details including a phone number that can send and receive SMS. Account approval takes about one day, and registered riders can text Bird to start and end each ride.
Lime
Lime offers their Access Low-Income Program in addition to non-smartphone and varied payment access.
Lime Access is available to anyone who receives a local, state, or feral subsidy, including RTA concessions fares and SNAP/EBT recipients. Lime Access offers a 50% discount for all rides. You can apply using Lime's online application and approval is expected to take less than 48 hours. You can find the application on Lime's website or email support@li.me.
Lime riders can also pay using multiple payment options, including PayPal, PayNearMe, prepaid debit/credit cards, and Uber gift cards.
Lime rides can use the Lime website to load money onto their Lime account and then use text messages to unlock devices.
Veo
Veo offers their Access Low-Income Program in addition to non-smartphone and non-bank access.
Veo Access is available to anyone who uses federal and state programs like SNAP or Medicaid, to anyone who receives discounted utility bills, and anyone under 200% of the federal policy level. You can contact Veo or apply on Veo's website, which should take about 30 minutes. Veo Access costs $5 a month, and riders subscribed with Veo Access get one free 30-minute ride per day in addition to 50% off per-minute fees after that. Veo Access riders pay no unlock fee.
Veo riders can pay with a credit/debit card, prepaid debit card, or a Venmo/CashApp debit or credit card
Veo riders without a smartphone can also sign up to use text or a phone call to unlock a device. Sign-up is available online or in-person at Veo events.