311
Report an Issue or Request a City Service
Welcome to 311, the City services website. Whether you are a resident, visitor, or local business, our goal is to make it easier for you to report non-emergency issues in a streamlined, user-friendly experience. Thank you for being part of our community.
| Building & Housing Issues | Cemetery Maintenance Issues | City Park Issues |
| Graffiti Removal | Illegal Dumping | Street Issues |
| Trash & Recycling Issues | Tree Issues | Vacant Property Issues |
To speak to one of our Citizen Support Specialists, call 311 or 216-664-2000.
What's Happening Now
Current city updates to keep residents informed and engaged.
Cooling Centers will be Available During the Heat
June 30 and July 1-3, open from 11:30 AM–10:00 PM
In anticipation of high temperatures, several Cleveland Neighborhood Resource & Recreation Centers will extend their hours to serve as cooling centers.
LOCATIONS
Collinwood NRCC
16300 Lakeshore Blvd.
Frederick Douglass NRCC
15401 Miles Ave.
Gunning NRCC
16700 Puritas Ave.
Kovacic NRCC
6250 St. Clair Ave.
Zelma George NRCC
3155 Martin L. King Blvd.
Each site will have comfort areas for residents and filtered water fountains.
SOPEC Community Choice Electric Aggregation Program for the City of Cleveland
Cleveland’s electricity aggregation program, managed by SOPEC (Sustainable Ohio Public Energy Council), helps eligible residents and small businesses access competitive electric supply rates through group purchasing. Residents will soon be receiving letters about the program, which will transition to a new fixed rate beginning in August 2026. Eligible customers are automatically enrolled unless they choose to opt out. Learn more at the City's SOPEC webpage.
Making the Right Call
311 | City Services |
911 | Emergency |
211 | Health and Human Services |
988 | Suicide and Crisis Lifeline |
For WATER emergencies call 216-664-3060 (Cleveland Water Department) |
Language Support
Call 311 or 216-664-2000 (24/7) for city services with language support. Say the language you need. We have interpreters who can help you communicate your request.
Request 311 at an Event
We are happy to present or hand out promotional items at your occasion!
311 on the Open Data Portal
Look at an overview of service requests by type and by map, respectively. Or search your request by reference number.
311 wins 2025 Best of Tech Award
Cleveland 311 was recognized at this year’s Best of Tech Awards for its thoughtful use of technology to make city services more accessible and responsive. We are honored to join Cleveland's tech community as we continue modernizing city services.
About 311
See the City at Work
Check out these videos highlighting different departments hard at work. Look for more to come.
