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Welcome to

311

Create and track requests for non-emergency services

For additional information, contact the City of Cleveland Support Specialists at 311 or 216-664-2000.

In the event of an emergency, please call 911.

For WATER emergencies call 216-664-3060 
For ELECTRIC (CPP only) emergencies call 216-664-3156 
For SEWER emergencies call 216-664-2513

Welcome to the New 311 Non-Emergency Services Website!

We are thrilled to introduce you to our new 311! Whether you are a resident, visitor, or local business, our goal is to make it easier for you to report non-emergency issues in a streamlined, user-friendly experience.

Thank you for being part of our community.

Do you need help using the 311 website?

Cleveland Public Library Partners with 311. Stop in to ANY CPL location for help! 

Click the link below for a list of all library locations. 

CPL Locations

FAQs

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311 Frequently Asked Questions

Jump to 311 Service Request Portal

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My Requests

How do I?

A list of quick links to other City Services

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When to call the non-emergency police number

Individuals who can answer "yes" to any of the questions below may call the police non-emergency number (216-621-1234) to file a report or visit the FAQ's for more information.

  • Did the crime or incident occur within Cleveland city limits?
  • Was someone injured as a result of this crime or incident?
  • Is there information about the person, even if vague, who might have committed the crime (description, name, license #, etc)?
  • Is the license plate number known for the vehicle the suspect was or may be in ?
  • Did the crime involve drugs in any way?
  • Are there serial numbers for stolen items?
  • Was there a house or garage break-in?
  • Was this a motor vehicle accident?

Incidents that can be reported using the Online Crime Reporting System

  • Property Damage - Accidental
  • Property Damage - Criminal
  • Petty Theft (values of stolen goods under $500-$1,000)
  • Theft from Vehicle
  • Bicycle Theft
  • Intent (what someone plans to do)
  • Lost Property
  • Supplemental Report

Users must be 18 or older to use the online system.

More Information on the Crime Reporting System

File an Online Police Report

Funding for this project was made possible by President Joe Biden's American Rescue Plan.

Learn More

 

 

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