September 4, 2024 — Cleveland — Today the City of Cleveland announces its new 311 online service. The new website allows residents to submit requests related to public works, sanitation, street maintenance, city parks, and more via online forms. 311 is a centralized, non-emergency hotline and website that provides residents with easy access to city services and information.
The new 311 online service is in addition to the existing call center and is available at clevelandohio.gov/311. Residents may still contact the 311 Citizen Support Center by dialing 311 or 216-664-2000.
“The new 311 online service is a significant step forward in achieving our goal of a modern City Hall,” said Mayor Justin Bibb. “Whether you are a resident, visitor, or local business, our goal is to make it easier for you to report non-emergency issues in a streamlined, user-friendly experience.”
Through the new 311 online service, residents and visitors can submit service requests via online forms that are routed directly to City Hall departments to complete the work. Forms are designed to be simple and accessible, asking residents to tell the city where the issue is located, describe the issue, and upload up to 3 pictures. After submitting, residents will receive a confirmation number to track their requests. If residents create a log-in, they can track the status of the requests through their online account.
“This is a significant change for City Hall” said Elizabeth Crowe, Director of the Office of Urban Analytics & Innovation. “To enhance the experience for our residents, we are introducing new features such as confirmation numbers the capability to track request statuses. These improvements aim to provide a more modern interaction with local government while also ensuring that departments complete their tasks efficiently. While we anticipate some initial adjustments, we believe these changes are essential for progress.”
For an improved resident experience, we are introducing new features such as confirmation numbers and the capability to track requests. These improvements aim to provide a more modern interaction with local government while also ensuring work is completed efficiently. While we anticipate some initial adjustments, we believe these changes are essential for progress.
The city is partnering with Cleveland Public Library to support residents looking for in-person help using the new technology. Residents can visit any Cleveland Public Library branch location
to speak to trained library staff about using the service.
“Cleveland Public Library has a long history of being a trusted source of information for the community when they need assistance finding answers," said Felton Thomas, Jr., the Executive Director of Cleveland Public Library. "Our collaboration with the City of Cleveland and its 311 service ensures our libraries help keep the entire community connected to vital city services.”
To reach us call 311 or 216-664-2000 or connect online at clevelandohio.gov/311.
Need help? Here’s who to call for support:
311: For non-emergency municipal services and general city information. Call 311 or 216-664-2000 or connect online at clevelandohio.gov/311.
911: For emergencies requiring immediate attention from police, fire, or emergency medical services (EMS). Focuses on life-threatening and urgent situations.
211: For health and human services referrals, including assistance with shelter, food, basic needs and crisis support. Connects individuals with essential community resources.
988: For a crisis counselor that provides free, confidential support and resources for people in emotional distress or suicidal crisis. Available 24/7 via call, text message and online chat at 988lifeline.org/chat.
For emergency issues regarding Cleveland public utilities, please contact the Department of Public Utilities directly.
- For water emergencies, call 216-664-3060, 24 hours
- For electric emergencies, call 216-664-3156, 24 hours (Cleveland Public Power)
- For sewer emergencies, call 216-664-2513, 24 hours
